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Phone Support

24hr Phone Support

A phone conversation is a powerful communication medium even in when there are new technologies emerging at a rapid pace. It allows complex problems to be resolved with personalised attention. We at Parnets Group ensure your customers are offered personalised service for improved engagement to help retain loyalty. Whatever the challenges are, our team will be there round-the-clock and has right skills to handle your customers, to ensure their queries are answered amicably, leading to greater customer satisfaction.

How does a phone answering service work?

The phone answering services replaces the automated IVR systems, instead the calls are attended by live executives 24hrs round-the-clock. The executives are all trained to handle complex of issues with ease. We ensure to provide first call resolutions and the turnaround time is very less, our focus on customer satisfaction enables us deliver the best results meeting customer’s needs.

Features of Phone Support Service

We provide both:

Technical Support could be anything technical related to your product. For example if you have an App, then your customers may have questions about installation, requirements etc.

Non-technical Support can be orders, pre-sales enquires or sales related questions, delivery related, or any other type of questions that your customer may have.

Benefits of using our voice support services:

Improved customer engagement and satisfaction

Pay-As-You-Go pre-paid service that means no annual or long-term contracts

High resolution rates

Smoother escalation processes

SLA driven phone support service

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